This policy applies to information collected through our websites and any information we collect offline, including information you provide to our customer service team on the phone.
WHO ‘WE’ ARE
We are a global company supplying goods to the US, Canada, Europe, and Japan.
WHAT IS ‘PERSONAL DATA’
Personal data is any data that could directly or indirectly identify you. This includes information like your name, address, telephone number, and your email address. In some cases, it may include less obvious identifying information, like your IP Address (see below).
WHAT DATA DO WE COLLECT?
When you visit ErGear.com or shop with us online, we collect information about you and your use of our website. We treat this information as falling into three categories: Customer Information, Usage Data, and your IP Address.
Customer Information is the information you explicitly provide to us when you make an online purchase or sign up to receive our newsletters. This includes:
Usage Data is general information about how you interact with our website. This includes:
When you visit a website, the web server needs to know your computer’s public network address so it can send the requested pages to your browser. The public network address associated with your computer is called its “public IP Address” and is sent automatically each time you access a website.
It is usually possible to determine the general geographic location of a computer with its IP Address. Often, it is not possible to determine the specific computer and/or the specific user. If your IP Address is unique to you and is published somewhere, or if you later identify yourself while using the same IP Address, it is possible that the IP Address could identify you.
HOW WE COLLECT DATA
When you shop with us online, we will ask you to provide personal data (such as your name and address) so we can fill your order. We may also ask you to provide personal data when you sign up for a newsletter, respond to a job application or an offer, join us on social media, take part in surveys, or contact us for help. If you do not want to provide personal data, you do not have to. But it might limit your ability to do certain things on the website.
When you visit ErGear.com or shop with us online, we collect some information about you automatically, including Usage Data.
In the European Union, your IP Address is considered to be personal data, and we treat it accordingly.
HOW WE USE DATA
We only use your personal data in the following ways:
The main reason we use your personal data is to fill orders and to manage our relationship with you. For example, when dealing with questions about products, returns, and warranty claims.
Your personal data belongs to you. You have the right to:
If you no longer wish to receive any online communications, let us know by clicking the ‘unsubscribe’ link at the bottom of the newsletter or other communication.
You can notify us if you no longer want us to process your personal data. Please understand that if you do so, it may mean that we can no longer provide our services to you.
You can contact us at any time by emailing email@example.com. We will generally respond to your request within 24 hours
HOW TO CONTACT US
Telephone: (US/CA)1-800-651-9525 Mon-Fri 8am - 8pm(CST)